Fast Track Operations Specialist 2 at Twilio

This role is ideal for a mid-level operations professional with at least two years of experience in A2P (Application-to-Person) messaging and customer onboarding. Since this position supports specific "Fast Track" packages, they are looking for someone who is comfortable managing high-touch client relationships, navigating compliance guidelines (like CTIA), and meeting strict SLAs. The position offers the flexibility of a fully remote arrangement from Colombia. A unique aspect of this role is the shift requirement: you must be able to work rotational shifts from **7:30 PM to 5:00 AM IST**, making it a great fit for night owls or those who prefer non-traditional hours. You'll act as a strategic partner to roughly 12 customer accounts, combining technical troubleshooting with project management. **You might be a good fit if you...** * Have 2+ years of experience in operations, specifically dealing with A2P products and regulatory compliance. * Are comfortable leading weekly metrics calls with stakeholders and managing communications via Slack and ServiceNow. * Can work independently to resolve "basic level" product issues while diagnosing broader trends for the product team. * Are willing to work a night shift schedule to align with global operations.