Field Services Engineer at Brown & Brown

Ideal for a mid-level Field Services Engineer with at least 4 years of experience supporting Windows/MAC environments in an office or enterprise setting. You sh

Work type: onsite

Location: Ft. Lauderdale, FL, USA | Daytona Beach, FL, USA | Portland, OR, USA

Type: Full-time

Summary

Ideal for a mid-level Field Services Engineer with at least 4 years of experience supporting Windows/MAC environments in an office or enterprise setting. You should possess a good blend of technical proficiency and customer service skills. **What makes it worth a look...** Brown & Brown is hiring for this full-time, on-site Field Services Engineer role in Ft. Lauderdale, FL, Daytona Beach, FL, or Portland, OR. They offer comprehensive health, financial, and wellness benefits, emphasizing teammate well-being. **You might be a good fit if you...** * Have experience with Office 365 User & Account Management and Security & Compliance. * Possess intermediate skills in Microsoft Active Directory, including auditing and group policy. * Are comfortable with secure client PC connectivity, including ethernet, TCP/IP, VPN, and virtual services. * Have knowledge of security products like laptop encryption, backup, and anti-virus.

Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Field Services Engineer to join our growing team!

The Field Services Engineer will provide internal support for our team members at the local office as well as remote staff. To excel in this role, you will need to provide a good combination of technical and customer service skills.

How You Will Contribute:

• Support the IT infrastructure for a department or office including the physical network, servers and applications

• Support the desktop environment and physical security at local office

• Conducts evaluation of the technology process problems and recommends solutions

• Provides support for complex computing environment in areas such as hardware, software and networks

• Perform support for special applications requiring extensive knowledge and expertise

• May design and delivery training for enterprise tools and applications

• Executes core administration tasks and functions in specific area assigned within guidelines and service levels

• Follow up on outstanding requests/incidents and ensure timely resolution

• Coordinate and support the use of audio and video equipment in conference rooms

• Identify and automate processes to improve customer support services

• Manage and monitor internal assets to ensure accurate inventory records

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)

• SharePoint Security, role base security definitions and deployment (preferred)

• Experience in an SD-WAN and/or MPLS network environment (preferred)

• Previous experience working in a SOX and HIPAA environment (preferred)

• 4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)

• Windows desktop environments, Win 10 and Office 365 Suite

• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy

• Security enablement on Mobile devices (iOS, Android)

• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services

• File server knowledge and File Sharing systems, and SFTP applications

• Security products such as laptop encryption, backup, anti-virus

• Experience with remote desktop support tools, VPN and VDI environments

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written to a wide range of end-users

• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  


• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 


• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services


• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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