Founding User Enablement Specialist (Australia) at Beam

This role is perfect for a mid-level professional with experience in the Australian NDIS, aged care, or government social services sectors who wants to move into tech. Since you will be the first local hire for this function, you should have the confidence to build support processes from scratch while managing high-touch training for frontline workers. **What makes it worth a look...** You get the high impact of being a founding hire for a social enterprise that is genuinely scaling AI to help social workers. The perks are robust for an early hire, including EMI share options, a six-week sabbatical after three years, and niche benefits like high-quality mental health coaching through Oliva. **You might be a good fit if you...** - Have a background supporting users within the NDIS, IEA, or Aged Care frameworks. - Feel comfortable travelling across Australia to lead in-person training sessions for large non-profits. - Enjoy technical troubleshooting and have used tools like Zendesk to manage user feedback. - Want to influence product development by translating frontline feedback into engineering requirements.