Fraud Operations Specialist 2 at Twilio

Ideal for a mid-level professional with 2 to 3 years of experience in fraud, abuse, or compliance specifically within ecommerce, FinTech, or the telecommunications industry. You should be comfortable working in fast-paced environments and making quick decisions in ambiguous situations. **What makes it worth a look...** Twilio offers a fully remote, full-time role for residents of Karnataka, Telangana, Tamil Nadu, Maharashtra, or Delhi. You’ll join a global team with a 24/7 operations model that includes competitive pay and comprehensive healthcare, though you must be willing to work a non-traditional schedule including weekends and holidays. **You might be a good fit if you...** * Have experience with SQL, Looker, or Tableau for data extraction and visualization. * Possess a basic understanding of APIs and related telecommunication technologies. * Have worked 2 to 5 years in a queue-based or contact center environment using common CRM tools. * Can conduct thorough risk assessments and communicate investigation outcomes to stakeholders.