This role is ideal for a mid-level fraud professional with at least 2 years of experience, specifically within eCommerce or high-growth startup environments. It
Work type: remote
Location: Remote, US
Salary: $50,000 – $63,000/yr
Type: Full-time
This role is ideal for a mid-level fraud professional with at least 2 years of experience, specifically within eCommerce or high-growth startup environments. It is a specialized permanent position for those who prefer or require a non-traditional work schedule, as it strictly follows an evening shift (2 PM - 11 PM PT). The ideal candidate is someone who enjoys "detective work," possesses strong investigative instincts, and can make high-stakes risk decisions independently. The most notable aspect of this position is the fully remote flexibility combined with the stability of a salaried evening shift. The compensation includes a base salary up to $63,000, equity in a growing startup, and comprehensive benefits like a 401(k) and flexible PTO. Please note that while it is remote, applications from California residents are not being accepted for this specific role. **You might be a good fit if you...** * Have 2+ years of experience investigating eCommerce fraud, abuse, or risk. * Are comfortable working a permanent Monday–Friday evening schedule (ending at 11 PM PT). * Possess strong proficiency in Excel/Google Sheets (SQL and Snowflake experience is a plus). * Can maintain high accuracy and meet strict SLAs while working independently in a remote environment.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:This is a Full Time Evening position that requires working Monday through Friday from 2:00 PM - 11 PM Pacific Time. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply.
As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software.
## What You Will Be Doing:
Life at Extend: