Full - Time Customer Service Representative (Remote FL) at Oscar Health

Full - Time Customer Service Representative (Remote FL) position at Oscar Health. Remote Full-time role.

Work type: remote

Location: Florida, United States

Salary: $19/hr

Type: Full-time

Job Description

Hi, we're Oscar. We're hiring a Full-Time Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Concierge Operations Manager.

Work Location:Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role.You must reside in Florida.#LI-Remote

Pay Transparency:he set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Work Schedule:We offer a variety of full-time shift options. All available schedules are Monday through Friday.Available Florida (EST) Shifts:

• 8:00 AM – 4:30 PM

• 9:00 AM – 5:30 PM

• 9:00 AM – 6:00 PM

• 12:00 PM – 8:30 PM

• 3:00 PM – 12:00 AM

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.

• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations

• Form working relationships with all partners.

• Support the leadership team by identifying issues through established escalation pathways

• Monitor and track the health of all assigned work-in-progress issues.

• Escalate and resolve issues to ensure appropriate turnaround times

• Participate in process improvement projects

• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)

• Compliance with all applicable laws and regulations

• Other duties as assigned

• 1+ years of experience in a high-volume or customer-focused setting.

• 6+ Months of healthcare experience

• High school diploma or GED

• Strong quantitative or analytical skills focused on identifying or solving problems

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• Experience manipulating and entering accurate data

• Advanced Google Suite or Microsoft Office capabilities

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

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