Future Opportunities: Retirement Advocate at Gusto

This is a **talent pipeline opening** specifically for professionals looking to start a new role in **2026**. It is ideal for mid-level customer success or account management specialists who have a solid foundation in the retirement benefits industry (1+ years) and at least three years of general customer experience. If you are a Denver, Chicago, Phoenix, or Las Vegas local who enjoys a mix of consultative problem-solving and technical product support, this is a strategic way to get on the radar early. The role offers a competitive hourly rate ($21–$35/hr) and follows a **hybrid work model**, requiring you to be in-office 2-3 days per week. You will be at the forefront of modern HR tech, using AI-assisted tools and Salesforce to manage the end-to-end customer journey for small business owners. This is a high-touch, "single point of contact" role where you act as both a subject matter expert and a retention specialist. **You might be a good fit if you...** * Have at least **1 year of experience specifically with 401(k) plans** or retirement benefits. * Are comfortable in a high-volume environment managing inbound calls, Zoom meetings, and emails. * Live near (or plan to relocate to) Denver, Chicago, Phoenix, or Las Vegas by 2026. * Enjoy "owning" a client relationship and proactively identifying ways to prevent churn.