General Manager, Retention at Relay

This role is designed for a seasoned B2B SaaS leader with a deep footprint in the Shopify ecosystem and experience managing $5M to $500M GMV merchant accounts. You need to be a hybrid of a P&L-focused operator and a product visionary who can lead a division of three established retention tools while architecting new AI-driven "agentic" products. **What makes it worth a look...** You get full ownership of a high-growth division’s P&L and the chance to run an internal innovation lab for AI prototypes. The benefits are modern and practical, featuring a work-from-home stipend, therapy reimbursement, and a co-working space allowance for their Lisbon-based hybrid setup. **You might be a good fit if you...** * Have 8+ years in B2B SaaS with a track record of managing middle managers across sales, product, and success. * Understand the technical nuances of Shopify Plus and tools like Klaviyo or Gorgias. * Feel comfortable using agentic workflows like n8n or Gumloop to disrupt traditional MarTech. * Have previously served as a founder, intrapreneur, or GM with direct responsibility for revenue forecasting.