Global Billing Operations (Collections) Manager | PST or CST | Remote at Grafana Labs

This individual contributor (IC) role is designed for a seasoned B2B collections professional with at least 5 years of experience in the SaaS sector. It’s a perfect match for someone who is "systems-minded"—you shouldn't just want to "do" collections; you should want to automate and optimize the framework behind them. Experience with consumption-based pricing and cloud marketplaces (AWS, GCP, Azure) is a major advantage here. The role offers a fully remote, global culture with a competitive salary range of $88k - $106k plus RSUs. A standout perk is their generous leave policy: 30 days of annual leave, including three designated "shutdown days" for true disconnection. You’ll be joining a high-growth, open-source organization that values autonomy and uses a modern tech stack (NetSuite, Salesforce, and Zendesk). **You might be a good fit if you...** * Have managed complex B2B receivables specifically for SaaS or cloud-based products. * Are passionate about using AI and automation to reduce manual tasks and scale processes. * Have hands-on experience navigating NetSuite, Salesforce, and ticketing systems. * Enjoy cross-functional collaboration with Sales and Finance to resolve disputes and forecast cash flow.