Global People Services Manager/ Team Lead at Experian

You are a seasoned HR operations leader with deep experience in global shared services and managing high-volume, multi-process environments at scale. You are co

Work type: hybrid

Location: Cyberjaya, Selangor

Type: Full-time

Summary

You are a seasoned HR operations leader with deep experience in global shared services and managing high-volume, multi-process environments at scale. You are comfortable navigating regulatory compliance and complex stakeholder landscapes to streamline service delivery models. **What makes it worth a look...** Experian offers this senior-level role in Cyberjaya, Selangor, on a hybrid basis. While specific compensation is not disclosed, this position provides a high-impact opportunity to influence global operating models and lead enterprise-wide transformation strategies within a large, established organization. **You might be a good fit if you...** * Have extensive experience managing global HR service delivery and performance SLAs. * Are proficient in process simplification and operating model transformation. * Use a data-driven approach to identify root causes and improve operational metrics. * Possess deep expertise in regulatory compliance and risk mitigation within HR operations.

Job Description

## Job Description
This role provides leadership for the end‑to‑end delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high‑impact HR service operations, the role ensures that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem. It is accountable for service performance, regulatory compliance, risk mitigation, and experience outcomes, while transforming GPS into a proactive, insight‑led engine that drives operational excellence, organizational agility, and an elevated employee experience at scale.

Operating with significant autonomy, this role partners closely and collaboratively with COEs, HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions. It plays a unifying role—bringing people, processes, and technology together—to standardize how we work, enhance the employee experience, and embed a culture of operational excellence, shared accountability, and continuous improvement. Through trusted partnerships and empowered decision‑making, this role helps GPS evolve in ways that are both human-centered and operationally robust.

What you’ll need to bring to the role & Experian

• Deep expertise in HR Operations, Shared Services, or Global Service Delivery, managing high-volume, multi-processes HR work on a scale.


• Proven experience owning service performance, SLAs, risk and compliance in regulated environments.


• Strong capability in stakeholder influence, particularly with senior HRBPs, COE leaders, and business leaders.


• Demonstrated success in process simplification, governance design, and operating model transformation


• Data-drive mindset with the ability to convert operational insights into strategic action.

• Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model


• Set and govern service performance standards, including SLAs, escalation thresholds, risk prioritization, and experience metrics, ensuring consistent, compliant delivery.


• Act as the senior authority for complex, high-risk, or sensitive HR cases, making balanced decisions that protect the business, employees, and brand


• Drive continuous improvement and operational transformation, using data, Lean Principles and root-cause-analysis to reduce volume, eliminate failure demand, and prevent recurrence.


• Partner with COEs, HRBPs, and People Technology to clarify accountability, refine hand-offs, improve knowledge assets, and enable self-service and automation

This role is central to Experian’s HR operating model, enabling GPS to manage and stabilize high‑volume operational work so COEs and HRBPs can focus on strategic, value‑driving priorities. By taking clear ownership of service delivery, governance, and continuous improvement at scale, the role reduces operational risk, strengthens the employee experience, and ensures HR services are delivered consistently, efficiently, and with reliability across regions.This role is critical to Experian’s HR operating model evolution, enabling GPS to absorb and stabilize high-volume operational work while freeing COEs and HRBPs to focus on strategic, value-adding activities. By owning service delivery, governance and improvement on a scale, this role protects organizations from operational risk, improves employee experience, and ensures HR services are delivered with consistency, efficiency, and confidence across regions.

## Qualifications

• Strong leadership presence with the ability to set direction, make decisions, and hold teams accountable.


• Comfortably operating in ambiguity and complexity, balancing speed, quality and risk


• Highly credible advisor on process, compliance, and service governance, trusted by senior stakeholders


• Collaborative, inclusive leaders who build capability, resilience, and ownership within teams


• Continuous improvement mindset with the confidence to challenge legacy ways of working

We recognise that good ideas can come from anywhere and we empower our teams to innovate, experiment and learn fast. This audacity for creativity and risk-taking lies at the heart of our innovative ethos.

Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

Experian Careers - Creating a better tomorrow together

[Find out what its like to work for Experian by clicking here](https://www.experian.com/careers/)

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