Global Support Services Analyst at Epiq

Ideal for a mid-level analyst with at least three years of customer-facing technology support experience, preferably with a Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience. **What makes it worth a look...** This full-time, hybrid role at Epiq, located in Pune or Hyderabad, India, involves providing 1st and 2nd level technical support for proprietary and third-party software solutions. You'll be part of a values-driven community that invests in employee growth and celebrates individual differences, with flexibility recognized externally. **You might be a good fit if you...** * Have experience providing technical support over the phone and electronically. * Can diagnose issues and provide effective resolutions for software and/or hardware problems. * Are proficient in using "Jira Service Management" to record incident details. * Possess knowledge of Windows and Internet technology principles.