This role is ideal for a mid-level data professional with 3–5 years of experience who enjoys working at the intersection of marketing, customer success, and sal
Work type: hybrid
Location: San Francisco, California
Salary: $153,000 – $182,750/yr
Type: Full-time
This role is ideal for a mid-level data professional with 3–5 years of experience who enjoys working at the intersection of marketing, customer success, and sales. You should have a strong background in SaaS metrics and a talent for turning raw SQL data into actionable insights for go-to-market teams. The compensation is highly competitive for a mid-level role, offering up to $182,750 plus equity and bonuses. While the position is based in San Francisco with a three-day in-office requirement, you’ll be joining a high-growth AI leader during a transformative period for customer service technology. **You might be a good fit if you...** * Are an expert in SQL and BI tools like Tableau or Looker. * Have experience measuring digital campaign impact, such as email attribution or webinar performance. * Understand customer lifecycle stages like adoption, churn, and expansion. * Prefer a fast-paced environment where you partner directly with business stakeholders rather than working in a data silo.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What’s the opportunity?
As part of the GTM Analytics team, you will provide data-driven insights that support scaled, digital-first go-to-market programs. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth.
You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved.
## What will I be doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The base salary range for candidates within the San Francisco Bay Area is $153,000 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.