You're a systems administrator with at least three years of hands-on experience managing Zendesk and familiarity with Customer Success platforms like Gainsight
Work type: remote
Location: Remote
Salary: $77,000 – $115,400/yr
Type: Full-time
You're a systems administrator with at least three years of hands-on experience managing Zendesk and familiarity with Customer Success platforms like Gainsight or Catalyst. **What makes it worth a look...** Harvey is offering a fully remote, full-time position in the US with a salary of $77,000-$115,400 per year to own and evolve their customer success and support infrastructure. **You might be a good fit if you...** * Have 3+ years of hands-on Zendesk administration, including routing, automations, and triggers. * Can integrate support and CS tools with third-party systems using APIs. * Know how to build reports and dashboards in Zendesk Explore or BI tools. * Understand both reactive support and proactive customer success workflows.
# Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
# Role Overview
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Harvey is building out a best-in-class Customer Success and Support infrastructure, with Zendesk as our primary support platform alongside a growing suite of Customer Success tools. We’re looking for a Customer Success Systems Administrator to own and evolve this ecosystem end to end.
In this role, you’ll lead the implementation, configuration, and ongoing optimization of Zendesk while also supporting adjacent CS platforms like Catalyst, and other user operations tools. You’ll serve as the connective layer between support, customer success, user operations and the broader Harvey technology stack.
Reporting to the Head of GTM Systems, you’ll ensure our systems work together to deliver a seamless customer experience — from inbound support workflows to proactive customer engagement. You’ll partner closely with Support, Customer Success and Operations to translate business needs into scalable systems, and continuously improve our tooling as the organization grows.
This role is ideal for someone who has deep Zendesk expertise, strong familiarity with CS tools, and a systems-oriented mindset with a sense of ownership over the end-to-end customer operations ecosystem.
# What You'll Do
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$77,000-$115,400
### Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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