This role is ideal for an experienced technical specialist (6+ years) who bridges the gap between hardware support and software engineering. You are a perfect c
Work type: onsite
Location: Atlanta, Chicago
Salary: $124,600 – $186,800/yr
Type: Full-time
This role is ideal for an experienced technical specialist (6+ years) who bridges the gap between hardware support and software engineering. You are a perfect candidate if you have a deep background in IT networking, terminal hardware, or payment systems and enjoy high-stakes troubleshooting for enterprise-level clients. While you don't need to be a senior developer, you should be comfortable with SQL and eager to learn the technical nuances of SDKs and APIs across various mobile and web platforms. The standout feature of this position is the "Hardware Support Specialist" onboarding, which includes rigorous training in backend languages, mobile client technologies (iOS/Android/React Native), and data tools like Splunk. It’s a unique opportunity to transition from traditional IT/Hardware support into a highly technical, product-adjacent role within a premier fintech infrastructure company. **You might be a good fit if you...** * Have extensive experience managing networking infrastructure (LAN, DHCP, DNS, Firewalls) and MDM configurations for hardware. * Are comfortable diving into logs and using tools like Splunk, Datadog, or Grafana to diagnose root causes. * Enjoy "consultative" troubleshooting, where you explain complex technical issues to both developers and business owners. * Want to grow your coding skills while remaining the subject matter expert on physical devices.
## Who we are
### About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
### About the team
Stripe’s support teams provide integration guidance and assistance based on a deep understanding of Stripe’s products. Support specialists interact with both developers and non-technical stakeholders to identify root cause of payment-blocking issues, answer questions and to advise users on how to get the most out of Stripe’s powerful infrastructure.
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
### What you’ll do
We are building a team of support specialists that will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you’ll be the subject matter expert on Terminal's SDKs, payments hardware and device management, and will deeply collaborate with Stripe’s Technical Support and Product Support Operations teams.
### Responsibilities
### Who you are