Head of Customer Success, EMEA at Harvey

This role is designed for a seasoned leader with at least eight years in enterprise SaaS or top-tier consulting, specifically someone who has spent at least three years managing other managers. You should have a proven track record of scaling high-performing teams and navigating the complex stakeholder environments of major law firms or corporate legal departments. **What makes it worth a look...** You would be joining a high-growth AI startup at a massive inflection point, leading their entire EMEA organization from a hybrid London base. The role offers the rare chance to operationalize customer success for generative AI in the legal sector while holding direct accountability for regional net revenue retention. **You might be a good fit if you...** * Have managed multiple CS teams and junior managers simultaneously in a high-growth environment. * Can navigate executive relationships with C-suite stakeholders at global enterprise firms. * Are comfortable using data to build playbooks and customer health monitoring systems from scratch. * Possess a background in legal technology or deep familiarity with large language models.