Head of Customer Success, Enterprise (Americas) at Harvey

You’re a senior leader with over a decade of experience in enterprise SaaS, specifically someone who has spent at least five years scaling success teams that handle large-scale legal or professional services accounts. You’ll need a proven track record of hitting retention targets and the technical confidence to explain AI and LLM technology to high-level legal executives. **What makes it worth a look...** Harvey is offering a salary between $276,000 and $325,000 for this hybrid leadership role in New York. You’ll be building the entire Americas strategy from scratch while managing a team of ten plus people during a period of massive expansion and venture-backed growth. **You might be a good fit if you...** * Have managed high-performing teams across US, Canada, and LATAM markets. * Are an expert in NRR, expansion motions, and building health scoring models. * Have deep experience selling into law firms or corporate legal departments. * Use data and dashboards to drive decisions around adoption and ARR growth.