Head of Customer Support Technology at MongoDB

This role is for a seasoned veteran with over 10 years of experience who has successfully led large-scale AI implementations within IT or Product management. You need a deep background in post-sales platforms and a track record of moving support organizations from reactive case management to predictive, automation-led operations. **What makes it worth a look...** The compensation is high, reaching up to $330,000 in base salary alone, plus significant perks like equity and a 20-week gender-neutral parental leave policy. You will have the unique authority to completely rebuild a global tech stack around RAG solutions and autonomous AI agents rather than just patching legacy systems. **You might be a good fit if you...** * Have led AI adoption at a large tech company, specifically focusing on knowledge generation and case summarization. * Possess technical depth in enterprise data architecture and integrating conversational AI across voice and digital channels. * Can navigate a hybrid schedule in New York City or Palo Alto. * Know how to define a product roadmap that bridges the gap between IT infrastructure and customer success goals.