This is a high-level executive role for a veteran partnership leader with at least 12 years of experience in the SaaS or enterprise tech ecosystem. The ideal ca
Work type: hybrid
Location: San Francisco, California
Salary: $399,600 – $477,300/yr
Type: Full-time
This is a high-level executive role for a veteran partnership leader with at least 12 years of experience in the SaaS or enterprise tech ecosystem. The ideal candidate has a proven track record of building global partner organizations from the ground up, specifically managing a mix of technology, solution, and strategic alliances to drive measurable ARR. The compensation is a major highlight, with an OTE reaching up to $477,300 plus equity and bonuses. Based in San Francisco, this role offers the chance to shape the partner strategy for a market leader in the red-hot AI customer service space. While it requires an on-site presence three days a week, it provides significant executive visibility, reporting directly to the SVP of Sales. **You might be a good fit if you...** * Have successfully scaled a global partnership function that directly influenced hundreds of millions in revenue. * Are an expert at designing partner programs, including tiering, certifications, and co-selling frameworks. * Thrive in "AI-first" environments and understand how to integrate third-party technology into a core product suite. * Possess the executive presence to negotiate complex deals with top-tier global alliances.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success.
This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.
## What will I be doing?
#### Executive Leadership & Organizational Scale
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.