Head of Support at Plaid

You're a seasoned leader with at least 10 years in technical/customer support, including 5+ years managing managers in a B2B SaaS or API environment, ideally with experience in fintech or developer platforms. **What makes it worth a look...** Plaid is hiring a Head of Support, offering a salary of $124,800 - $223,200 annually for a fully remote role within the United States. You'll lead a global support strategy and outcomes for a company at the center of digital finance. **You might be a good fit if you...** * Have 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES, and quality. * Possess proven success owning support outcomes at scale, including incident management and executive escalations. * Have deep experience building and leading distributed teams across regions and time zones. * Have experience using AI and building content/deflection programs.