Help Center Consultants - US Remote at PerfectServe

This role is specifically designed for current or former **internal employees** or those with intensive direct experience with the platform. The ideal candidate is a mid-level professional with at least 1–2 years of experience as a Specialist within the ecosystem. You should have a deep understanding of clinical workflows, medical specialties, and the technical ability to configure healthcare communication software to meet client needs. The position offers a fully remote work environment with a pay range of **$19–$25/hr**. Standout benefits include **immediate 401k vesting** with a company match and an impressive **19 total holidays** per year. This is a "consultative" support role, meaning you aren't just answering phones; you are designing solutions using tools like LucidChart and Tableau to improve how hospitals communicate. **You might be a good fit if you:** * Have 1–2+ years of direct experience as a PerfectServe Specialist (this is an essential qualification). * Can translate complex clinical needs into technical configurations. * Are comfortable acting as both a consultant and a retention specialist to prevent client cancellations. * Enjoy a fast-paced environment where you manage multiple client projects simultaneously.