Help Desk Support Representative at Viventium

This role is designed for a technical support professional with at least four years of experience who has moved beyond basic troubleshooting into advanced systems and networking support. You should have a solid foundation in IT infrastructure and a security-first mindset, ideally backed by a degree or certifications like CompTIA A+ or CCNA. **What makes it worth a look...** This is a high-impact position where you can help shape the department by assisting with a new ticketing system implementation and recommending procedural improvements. It offers a direct line of mentorship under the CIO and senior engineers, which is excellent for someone looking to move into high-level systems administration or engineering. **You might be a good fit if you...** * Have 4+ years of experience resolving complex software and networking issues. * Hold industry certifications like CompTIA Network+, CCNA, or Google IT Support. * Feel comfortable troubleshooting databases and using remote control tools to assist users. * Take pride in documentation and building out a knowledge base from scratch.