Help Desk Technician I (In-Office) at Businessolver

Ideal for someone with at least six months of help desk experience who enjoys solving technical problems and is comfortable working with Microsoft or Mac deskto

Work type: remote

Location: West Des Moines Iowa

Salary: $16 – $25/hr

Type: Full-time

Summary

Ideal for someone with at least six months of help desk experience who enjoys solving technical problems and is comfortable working with Microsoft or Mac desktop environments, including Windows Active Directory and Microsoft Office products. **What makes it worth a look...** This full-time, fully remote role at Businessolver offers an hourly pay range of $15.77 - $24.52. They are seeking someone to join their IT department and provide essential support to their employees. **You might be a good fit if you...** * Have at least 6 months of experience in a help desk environment. * Are knowledgeable with Microsoft or Mac desktop environments and Windows Active Directory. * Can install, modify, and repair computer hardware and software. * Are skilled at responding to trouble tickets, imaging PCs, and inventorying IT equipment.

Job Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

#### Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.Job OverviewA Help Desk opportunity at Businessolver is a great chance to learn from our amazingly talented team and provide support to each and every employee! Businessolver is growing and our IT department is seeking their next addition. If you are up to the challenge of providing friendly, knowledgeable IT support in a fast-paced business environment, then we want to hear from you. You must have a 'can do' attitude and a willingness to do a variety of tasks each day. Attention to detail and a willingness to learn new technologies are key components of excelling in this position. Oh…and let's not forget problems, you have to like solving them, because that's what we do, we SOLVE!The Gig:

Respond to submitted trouble tickets resulting in resolution or escalation

Image/Update/Encrypt desktop PCs and laptops

Inventory/Check out IT equipment

Provide desktop support for internal and remote staff

May perform other duties as assigned.

What You Need to Make the Cut:

At least 6 months of experience in a help desk environment

Knowledgeable with Microsoft or Mac Desktop environments

Knowledge of windows active directory environment

Experience working with Microsoft Office products

Must be able to multi-task and prioritize assigned duties in a fast-paced environment

Strong written and verbal communication skills

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

The pay range for this position is $15.77 - $24.52 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/Dear Applicant.At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.With heart,The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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