Hospitality Concierge Coordinator at IDEXX

**Who this is for** This role is for a highly organized and professional hospitality specialist who thrives in a dynamic, on-site environment. If you enjoy coor

Work type: onsite

Location: Westbrook, ME

Salary: $29 – $31/hr

Type: Full-time

Summary

**Who this is for** This role is for a highly organized and professional hospitality specialist who thrives in a dynamic, on-site environment. If you enjoy coordinating complex event logistics, managing digital facility scheduling, and delivering premium customer experiences, this position at IDEXX’s Westbrook headquarters will suit your skillset. **Key highlights** You will serve as the primary operational backbone for the World Campus Conference Center, balancing high-level administrative project management with hands-on event execution. The role involves cross-functional collaboration with security, catering, and AV teams to ensure seamless service delivery while maintaining a high standard of professional excellence. **You might be a good fit if you...** - Have 3+ years of experience in hospitality or customer-facing operations. - Are proficient in administrative software such as Accruent/EMS for space booking and inventory reporting. - Excel at multitasking in a fast-paced environment while managing competing stakeholder priorities. - Possess a polished, service-oriented mindset capable of diplomatic problem-solving for both internal teams and external guests.

Job Description

As a HospitalityConciergeCoordinator, you will offer administrative support for IDEXX Hospitality including its core functions of event planning, catering, dining, business support and concierge services. This position will have a heavy focus on activities in the World Campus Conference Center (WCCC) and concierge services.  This highly visible, onsite role will ensure high-quality service, excellent operational efficiency with Hospitality’s goal to “Create an Experience, Leave an Impression” for all customers. The Hospitality Concierge Coordinator provides administrative support for all Hospitality services while reporting into the Hospitality Technology & Digital Brand Manager.  

The position hourswould beMonday - Friday -7:00 – 3:30PM and working onsite 5 days a week at IDEXX Headquarters located at One IDEXX Drive in Westbrook, Maine.In this role you will:  

• Provide support for the Hospitality team, duties may include, but are not limited to providing the backbone of operational support on the event floor of the WCCC including checking room set ups, service execution, guest assistance, coordination with catering, breakdown/reset support, etc. 

• Manage the shared [IDEXXHospitality@idexx.com](mailto:IDEXXHospitality@idexx.com) inbox, scheduling, reporting, tracking event inventory, problem solving for technical issues, ordering event/meeting supplies, spreadsheet creation and general project management.  

• Handle various Hospitality concierge duties including but not limited to supporting inventory, restocking, dining digital signage, business center and copier needs, incoming/outgoing mail operations, etc. 

• Be an administrator for management software of the WCCC - primarily Accruent/EMS to book internal space, reporting, banquet event orders, catering menu input, event signage, etc. 

• Partner with service partners in Building Services, Security, Janitorial, AV, etc. to help execute meetings and guest needs in the WCCC needs. 

• Provide excellent, professional and timely customer service to create memorable experiences for all customers. 

• Diplomatically manage and negotiate last-minute customer requests, resolve conflict quickly and efficiently with proactive and consistent communication in a professional manner.  

• Identify trends and resources needed for the department and contribute to creating these solutions.   

• Support the IDEXX Hospitality teams as needed and fill in for PTO coverage on various teams.    

What you will need to succeed:  

• A bachelor’s degree in Business, Communications, Public Relations, Marketing, Hospitality or a related field is preferred. 

• Ideally you have 3+ years of experience in Hospitality or customer service-related field.  

• You are comfortable interacting with multiple levels of management and understand the importance of all relationships.  

• You enjoy working closely with others and have a team-oriented mindset.  

• You are professional, confident, mature, creative, flexible and a highly organized team player with the ability to prioritize and handle multiple projects simultaneously.  

• You thrive on being detail oriented, organized, and exceeding expectations.   

• You possess excellent written and verbal communication skills.  

• You are comfortable making alternative suggestions to satisfy the needs of multiple stakeholders.    

• You can work in a dynamic environment and can shift priorities and modify focus while multi-tasking.   

• An hourly rate target of $29-$31/hour based on experience

• Opportunity for annual cash bonus

• Opportunity for performance based annual merit increase

• Health / Dental / Vision Benefits Day - One

• 5% matching 401k

• Generous PTO benefits

• Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.  

Let’s pursue what matters together.

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