Implementation Lead at Element451

**Who this is for** This role is for a disciplined project leader who thrives on guiding complex software implementations to successful go-lives. You will manag

Work type: remote

Location: Remote, United States

Type: Full-time

Summary

**Who this is for** This role is for a disciplined project leader who thrives on guiding complex software implementations to successful go-lives. You will manage the end-to-end delivery process, ensuring that customers are not just technically integrated, but set up for long-term value and success within the Element451 ecosystem. **Key highlights** You are the primary owner of the customer implementation journey. You will orchestrate internal resources, manage project timelines, and mitigate risks to ensure predictable, high-quality launches that align with institutional goals and enable a seamless transition to the customer success team. **You might be a good fit if you...** - Bring 4–8 years of experience in SaaS onboarding, professional services, or technical project management. - Possess excellent project discipline with a knack for identifying risks and keeping stakeholders aligned. - Can communicate technical requirements effectively to both executive leadership and technical staff. - Are experienced in managing multiple, concurrent high-stakes implementation projects.

Job Description

## Implementation Lead

Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love.

As we continue to scale - predictable, high-quality go-lives are a core growth lever. This role exists to ensure every new institution launches with clarity, momentum, and the right foundation for long-term success.

### The Role

As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end-to-end, including project plan, timeline, stakeholder alignment, and launch readiness – and are accountable for ensuring the platform is successfully adopted to achieve the customer’s defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable.

This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams.

### What You’ll Own

Go-live delivery ownership

• Own implementation delivery from kickoff through go-live and transition to Customer Success

• Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm

• Drive accountability across internal teams and customer stakeholders to keep timelines on track

• Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes

• Translate requirements into a phased implementation approach and realistic timeline

• Partner with Integrations Architect and Product as needed on complex design decisions

• Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications

• Identify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans

• Ensure scope is controlled and tradeoffs are made transparently when needed

• Ensure go-live criteria include both technical readiness and alignment to intended customer outcomes

• Ensure the configured product supports the customer’s primary use cases and defined success criteria

• Validate (with the customer) that key workflows and capabilities are live, usable, and aligned to their goals

• Confirm readiness not just for go-live, but for value realization post-launch

• Lead customer working sessions and executive updates with confidence and clarity

• Coordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly

• Provide clear validation of how the implementation supports the customer’s goals, including any gaps, risks, or dependencies for achieving outcomes

• 4–8 years in SaaS implementation/project delivery/customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.)

• Proven ability to run multiple implementations at once with strong stakeholder management

• Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership)

• Excellent project discipline: timelines, risks, communication, and follow-through

• Experience in a scaling environment is a plus

• Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30–60 days)

• On-time go-live rate and predictable delivery outcomes

• Implementation cycle time without quality tradeoffs

• Risk management quality: fewer avoidable delays/escalations

• Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals

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