Implementation Manager at Shippo

**Who this is for** This role is designed for a senior customer success or implementation professional with at least 6 years of experience in the SaaS or e-commerce space. The ideal candidate has a strong technical foundation—specifically familiar with APIs and platforms like Shopify or Magento—and the project management skills necessary to lead high-stakes onboarding for Mid-Market and Enterprise clients. **Key highlights** Shippo offers a highly competitive salary range ($139k - $188k) and a "remote-first" culture that includes a WFH stipend and flexible vacation. The benefits package is robust, covering 90% of healthcare premiums (including dependents and pets) and providing a dedicated learning stipend for professional development. **You might be a good fit if you...** * Have a proven track record of managing complex, technical software integrations. * Can translate technical API concepts into clear business value for non-technical stakeholders. * Enjoy building scalable processes and playbooks rather than just following them. * Thrive in a cross-functional environment, acting as the bridge between Sales, Product, and the customer.