This role is ideal for a mid-level customer success or implementation professional with at least 2 years of experience in the SaaS, AdTech, or MarTech sectors.
Work type: remote
Location: United States
Type: Full-time
This role is ideal for a mid-level customer success or implementation professional with at least 2 years of experience in the SaaS, AdTech, or MarTech sectors. You should have a proven track record of managing high-volume onboarding pipelines (40+ concurrent accounts) and be comfortable guiding clients through technical third-party integrations like Google Analytics or LiveRamp. MNTN offers a standout remote-first culture centered on "people first" values. The perks are highly competitive, featuring 100% healthcare coverage, a monthly three-day weekend, a flexible vacation policy, and a unique annual allowance to help cover your travel expenses. As a mid-level role in a fast-growing, innovative company, there is significant room to own the onboarding process and impact long-term customer retention. **You might be a good fit if you:** * Have successfully managed technical onboarding or implementations in a fast-paced SaaS environment. * Are comfortable leading 1:1 and group training sessions for both technical and non-technical stakeholders. * Have experience using Salesforce to track project milestones and onboarding KPIs. * Enjoy "owning" the customer journey from the point of sale to a successful platform launch.
At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2025.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting [https://mountain.com/](https://mountain.com/).
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
We’re looking for an Implementation Specialist to join MNTN’s Customer Onboarding team and deliver a seamless, high-impact onboarding experience. In this role, you’ll own the path to go-live for a dedicated book of customers, guiding integrations, leading training, and partnering closely with Customer Success to ensure every customer launches confidently and is set up for long-term success. You’ll collaborate cross-functionally with Sales, Support, and Platform Experience to tailor onboarding plans to each customer’s goals.
What you’ll do
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks.Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
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