**Who this is for** — PermitFlow is looking for an Implementation Specialist to join their Customer Success team. This role is ideal for individuals with experi
Work type: hybrid
Location: New York City, NY
Salary: $130,000 – $180,000/yr
Type: Full-time
**Who this is for** — PermitFlow is looking for an Implementation Specialist to join their Customer Success team. This role is ideal for individuals with experience in customer onboarding and project management within B2B SaaS, who are passionate about driving product adoption and ensuring a smooth customer journey. **Key highlights** — In this role, you will own the end-to-end onboarding process for mid-market clients and support enterprise implementations. You'll act as the primary customer contact during onboarding, ensuring early product adoption and successful launch, while collaborating with various internal teams. **You might be a good fit if you...** - Have 1-3 years of experience in customer onboarding, implementation, or customer success at a B2B SaaS company. - Possess strong project management and communication skills, with experience managing multiple stakeholders. - Can lead training sessions and drive product adoption through enablement materials. - Have a solid understanding of onboarding KPIs and are adept at risk management.
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our [Series B,](https://www.permitflow.com/blog/permitflow-series-b) from top-tier investors including Accel, [Kleiner Perkins](https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/), Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
# Role Overview
As Implementation Specialist, you will report to the Vice President of Customer Success and support onboarding across PermitFlow’s mid-market and enterprise accounts. You’ll execute implementation plans from post-sale handoff through launch, serve as a day-to-day customer contact, and drive early product adoption. On enterprise accounts, you’ll partner closely with the Implementation Manager to own specific workstreams.
This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel for customer onboarding and training.
# What You'll Do