Incident and Problem Manager with Agentic AI at Omnissa

You're a senior-level Incident and Problem Manager with at least 4 years of IT operations experience, including 2+ years specifically in incident/problem management. You're comfortable leading critical incidents and have a strong grasp of ITIL processes, with a Bachelor's degree preferred. **What makes it worth a look...** This full-time role at Omnissa offers a salary range of USD $88,450 – $184,250 per year. The position is on-site in either Mountain View, California or Atlanta, Georgia. **You might be a good fit if you...** * Have hands-on experience with ticketing tools like Jira or ServiceNow. * Possess ITIL Foundation certification (Intermediate/Practitioner preferred). * Have proven experience with Root Cause Analysis (RCA) and trend reporting. * Are eager to evolve incident management using AI and automation.