Incident Problem Manager at Nuvei

This role is designed for a seasoned IT professional with at least five years of experience managing high-pressure technical incidents, specifically within the payments or fintech industry. You should be deeply familiar with the ITIL framework and comfortable leading bridge calls to restore services for global production systems. **What makes it worth a look...** The biggest draw is the flexibility of a fully remote US-based role within a rapidly scaling global fintech company. While the 24/7 on-call rotation is demanding, you get to work with a modern observability stack including tools like Dynatrace, Datadog, and Grafana. **You might be a good fit if you...** * Have a solid background handling major outages for payment processing or banking platforms. * Experience navigating post-incident root cause analysis to prevent future system failures. * Are comfortable using monitoring tools like Splunk or Grafana to track KPIs. * Hold an ITIL v3 or v4 certification and understand Change Control processes.