Information Technology Lead at Zendesk

This role is designed for a technical lead with at least five years of experience in Incident Management or SRE who is comfortable acting as an Incident Commander. You should have a background managing high-pressure outages for complex SaaS ecosystems like Salesforce and NetSuite within a global tech environment. **What makes it worth a look...** You get to shape a hybrid SRE incident model using modern tools like Incident.io and Datadog rather than just following legacy ITIL processes. It is a high-visibility leadership position in Poland where you drive the strategy for restoration and blameless reviews across 70+ applications. **You might be a good fit if you...** * Have led Sev 0–2 incident swarms and coordinated dynamic response teams. * Are comfortable navigating SaaS integrations and common failure modes in systems like NetSuite or CPQ. * Use data from observability tools like Datadog to improve alert hygiene and detection times. * Can translate complex technical "chaos" into clear status updates for stakeholders during an outage.