This role is ideal for an experienced healthcare administrative professional with 3–5 years of background in medical billing, claims, or insurance verification.
Work type: remote
Location: Nashville, TN
Type: Full-time
This role is ideal for an experienced healthcare administrative professional with 3–5 years of background in medical billing, claims, or insurance verification. The position requires a detail-oriented "detective" who understands the complexities of behavioral health policy reviews and is comfortable navigating Salesforce to document benefits and patient responsibilities. As a fully remote role based in Nashville, TN, you will join a high-growth mental health organization focused on expanding access to virtual intensive outpatient care. While the salary is not specified, you will receive comprehensive benefits and play a critical role in the revenue cycle, directly impacting the financial accessibility of life-saving treatment for patients. **You might be a good fit if you...** * Have a strong grasp of medical billing practices and confidentiality requirements. * Are comfortable educating families and internal teams on complex insurance issues. * Enjoy high-volume administrative work that requires strict attention to detail. * Live in a supported state (notably excluding CA, NY, WA, OR, CT, and others listed).
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).#LI-REMOTE
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.
### Our Values