IT Operations Specialist at Intercom

This role is ideal for a mid-level IT professional who thrives in a high-touch, "five-star" service environment. You should have a strong background in supporting macOS-heavy offices and feel comfortable being the go-to person for on-site hardware, software, and AV troubleshooting. Experience with modern identity and device management tools like Okta and Jamf is essential, as is the ability to support high-stakes users including C-suite executives. The position offers a competitive San Francisco salary ($85,100 - $120,400) plus equity and 401k matching. While it is an on-site role (3 days/week) in the SF office, it sits within a global team, offering unique exposure to high-growth AI technology and sophisticated automation workflows. You’ll have the chance to contribute to an AI-driven help desk and improve internal documentation, making it a great spot for someone looking to blend traditional support with modern operations. **You might be a good fit if you:** * Have hands-on experience managing Apple fleets via Jamf and identities via Okta. * Are comfortable being physically present in a San Francisco office to handle hardware deployments and AV support. * Enjoy "white-glove" service and have experience supporting executive-level leadership. * Are interested in moving beyond basic troubleshooting into automation and scripting (Python/Ruby).