IT Operations Support Lead- Hybrid (Atlanta, GA) at OneDigital

You're an experienced IT professional with a strong technical background and proven leadership in IT support or service desk environments, ideally with a Bachelor's degree in a related field or equivalent experience. **What makes it worth a look...** This is a hybrid IT Operations Support Lead role based in Atlanta, GA at OneDigital. **You might be a good fit if you...** * Have a strong technical foundation in Windows OS, Office 365, Active Directory, and networking basics. * Possess experience with ITSM platforms, specifically TeamDynamix, and managing Service Level Agreements (SLAs). * Have experience working with offshore support teams or global BPO providers. * Are familiar with remote support tools and endpoint management technologies, with PowerShell scripting being a plus.