IT Operations Support Lead- Hybrid (Atlanta, GA) at OneDigital

This role is designed for a seasoned IT leader with a deep background in ITIL practices and Tier 1 service desk management. You should have experience overseeing offshore vendors and technical proficiency in Windows environments, specifically managing endpoint imaging and ITSM tools like TeamDynamix. **What makes it worth a look...** The position offers high visibility as you will personally lead Major Incident Management and operate the Command Center during critical events. OneDigital provides a comprehensive benefits package including health and retirement plans, performance-based bonuses, and reimbursement for job-related expenses. **You might be a good fit if you...** * Have managed ticket flows and SLAs for enterprise-level service desks. * Are comfortable overseeing offshore support teams and global service providers. * Work proficiently with Active Directory, Office 365, and PowerShell scripting. * Hold an ITIL Foundation certification or equivalent technical credentials.