IT SERVICE EVENT ANALYST at Experian

**Who this is for** This role suits a mid-level IT professional with at least two years of experience in event management or platform monitoring, ideally with a technical or engineering background. You should be proficient in managing operational stability and continuity in IT services and comfortable with rotating shifts including nights, Sundays, and holidays. **Key highlights** Experian emphasizes a strong people-first culture, recognized globally as a Great Place to Work. This hybrid role in Bogotá offers the chance to work in a critical operational area ensuring the continuous availability of essential IT services for both internal and external clients, contributing directly to service stability and continuity. **You might be a good fit if you...** - Have experience with monitoring tools like NAGIOS (GWOS), PRTG, DataDog, or Dynatrace. - Are familiar with case management tools such as ServiceNow. - Possess an ITIL v3 or v4 Foundation certification. - Are skilled in proactive platform supervision and correlation of alerts.