IT Service Quality Analyst at Experian

You're a mid-level IT professional with a Bachelor's degree in a related field, experienced in managing service quality within IT support or a digital workplace. You have a knack for analyzing data to drive improvements and can influence change without direct authority. **What makes it worth a look...** This hybrid role at Experian in Cyberjaya focuses on ensuring high-quality service delivery. You'll collaborate with operational leaders and vendor contractors, review support tickets for quality assurance, and implement process improvements, reporting on program success to senior leadership. **You might be a good fit if you...** * Have a Bachelor's degree in Business Administration or Information Technology. * Possess proven experience in service quality management. * Are skilled in interpreting data and making informed decisions. * Have experience with performance management.