IT Support Specialist 3 at MongoDB

This role is ideal for a mid-level IT professional with at least 4 years of experience who thrives in a hybrid environment. You should have a deep technical grasp of both macOS and Windows ecosystems, paired with a desire to move beyond basic troubleshooting and into automation and systems design. The position offers a broad salary range (up to $105k) and a high-growth trajectory, specifically aiming to transition you into an "automation guru" or "networking wizard" within a year. While based in Palo Alto, you’ll enjoy a dynamic work week that includes regular travel to the San Francisco office and the opportunity to support high-level executives. **You might be a good fit if you:** * Have hands-on experience with JAMF, Okta, and Google Workspace. * Are comfortable splitting your time between Palo Alto and San Francisco (1-2 days/week). * Possess a "bias for action" and enjoy automating repetitive tasks using modern tooling. * Can remain calm and empathetic while troubleshooting complex issues for executive leadership.