IT Support Specialist I at Zillow

This role is ideal for an early-to-mid-career IT professional in the Lenexa area who enjoys hands-on hardware management and direct user interaction. You should have a foundational understanding of both macOS and Windows environments, along with a background in logistics—specifically imaging machines, managing inventory, and handling shipping/receiving for a distributed workforce. A standout feature of this position is the total compensation package; despite being a Tier 1 support role, it offers a competitive base salary plus equity awards (RSUs), which is rare for this level. While this is a strictly on-site "Office" position (80–100% in-office), you’ll be working within a high-growth, reputable tech company that emphasizes process documentation and professional development. **You might be a good fit if you...** * Have experience troubleshooting in a mixed Mac/PC environment using tools like Jamf and Intune. * Are highly organized and comfortable managing physical hardware assets, stock rooms, and shipping logistics. * Prioritize the "customer service" aspect of IT, maintaining a calm and professional demeanor during technical de-escalations. * Live within a reasonable commuting distance of the Lenexa-Lakeview Avenue office and prefer a consistent on-site work environment.