This role is ideal for a mid-level IT professional with 3–5 years of experience who enjoys a mix of high-volume support and backend systems administration. You
Work type: hybrid
Location: Los Angeles, CA | Phoenix, AZ
Salary: $100,000 – $140,000/yr
Type: Full-time
This role is ideal for a mid-level IT professional with 3–5 years of experience who enjoys a mix of high-volume support and backend systems administration. You should be deeply familiar with the modern startup tech stack—specifically macOS, Okta, and Google Workspace—and have a proactive interest in automating manual workflows. Since this is a hybrid role in LA or Phoenix, it’s perfect for someone who values in-person collaboration but wants the benefits of a remote-first culture. The compensation is competitive ($120k–$140k) and comes with a standout benefits package, including a 4% 401k match, substantial family planning benefits, and monthly allowances for food, wellness, and "dogfooding" the app. You’ll have the chance to move beyond basic troubleshooting into strategic projects like AI deployment and MDM management within a high-growth, fast-paced marketplace environment. **You might be a good fit if you:** * Have advanced experience administering Okta (SSO/SAML) and Google Workspace. * Are comfortable managing a Jira Service Management queue while maintaining strict SLAs. * Like building automations using tools like Okta Workflows, Zapier, or Make. * Living in the Los Angeles or Phoenix area and are willing to provide hands-on hardware support.
## 🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
## 💻 Role
As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office. This role combines hands-on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding.
You'll work closely with senior IT engineers and cross-functional stakeholders to maintain high service standards, enforce SLAs, and contribute to strategic initiatives like our JSM migration, Gleanbot AI deployment, and device enforcement.
As our IT Support Engineer, you will:
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
Join our growing IT team! You will work cross-functionally with our Security, Finance, Marketing/Events, and People teams, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.
You should have strong internal customer support skills, excellent problem-solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with the tools listed below, as well as the curiosity and adaptability to learn new ones.
In addition to 3-5 years of experience in IT support or operations roles, you should have:
### Required Experience & Skills
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.