Knowledge Editor at Airbnb

This role is ideal for a mid-level content professional with at least 3 years of experience in technical writing or knowledge management. You should be someone who excels at transforming complex internal processes into clear, actionable workflows and support articles. A background in customer support operations or global, multicultural organizations will give you a significant advantage. Located at the Gurugram office, this position offers the chance to manage global knowledge bases using tools like Confluence and Contentstack. Beyond the competitive base salary, Airbnb provides a comprehensive benefits package that includes equity programs and Employee Travel Credits, allowing you to experience the product firsthand. **You might be a good fit if you...** * Have a sharp eye for detail and professional-grade proofreading skills. * Are comfortable using Jira to manage tasks and meeting specific volume/quality targets. * Understand SEO strategy and how to structure information architecture for better discoverability. * Are curious about how AI and machine learning can be applied to optimize modern knowledge management.