Knowledge Strategist (Mandarin) at Airbnb

This role is ideal for a mid-level content professional with at least 3 years of experience in technical writing and content project management. The successful candidate must be bilingual, possessing native or near-native proficiency in both English and Mandarin (Simplified Chinese). You should have a strong background in customer service operations and technical familiarity with systems like Drupal, Confluence, or ContentStack. Based in the Seoul office, you will act as a critical bridge between internal teams and outsourced operations. This is a highly collaborative position where you will translate user stories into technical documentation and drive localized content strategy for the CJK (Chinese, Japanese, Korean) markets. It offers a unique opportunity to manage large-scale, cross-functional projects within a global, multicultural organization. **You might be a good fit if you...** * Are an expert at translating complex technical or process-driven information into clear, user-friendly documentation. * Have experience managing outsourced vendors and overseeing third-party deliverables. * Thrive in fast-paced environments and are comfortable working autonomously to solve ambiguous problems. * Are proficient in data-driven decision-making and project management methodologies like Agile or Scrum.