Lead Business Analyst at Global Payments

You're a seasoned professional with at least six years of relevant experience, holding a Bachelor's Degree in information technology, computer science, or busin

Work type: onsite

Location: Atlanta, Georgia, USA

Type: Full-time

Summary

You're a seasoned professional with at least six years of relevant experience, holding a Bachelor's Degree in information technology, computer science, or business administration, or possessing equivalent experience in IT Asset Management or IT Service Management. **What makes it worth a look...** This full-time, on-site leadership role at Global Payments in Atlanta, Georgia, focuses on driving accuracy and compliance within their Business Application records. You’ll govern the end-to-end lifecycle of these records in the CMDB, ensuring data integrity and reducing organizational risk. **You might be a good fit if you...** * Have a fundamental understanding of ITIL and ITSM methodology. * Can independently carry out assigned tasks with minimal supervision and excel at managing multiple tasks. * Possess strong management and negotiation skills, with the ability to coordinate and communicate effectively with business leaders. * Have experience in executing strategic asset management or IT Service Management processes.

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The Application Program Lead drives the completeness, compliance and accuracy of Business Application records in the Configuration Management Database (CMDB) . This role works alongside the Configuration Management and Service Portfolio Management teams to establish and govern effective lifecycle management practices which enable a centralized, data-driven inventory framework while reducing risk. This role also partners with Technology and Business Application leaders to drive accountability through formal attestations, ensuring application records remain compliant, accurate, and audit-ready.

What Part Will You Play?

Govern the end-to-end lifecycle of business application CIs within the CMDB, ensuring data integrity and adherence to enterprise standards.

Shared accountability for the Application Governance Board, aligning diverse stakeholder requirements with enterprise standards

Drive enterprise-wide compliance through the management of annual application attestations, maintaining a high-fidelity inventory of critical infrastructure.

Strategically oversee corrective action activities, tracking remediation efforts to completion to mitigate organizational risk.

Continuously refine governance frameworks, utilizing performance data to enhance efficiency and stakeholder alignment.

Coordinates and communicates effectively with the business leaders to assist with the governance of BU operations. Prepares and delivers presentations. Responds to questions and/or issues and escalates as needed to leadership. Coordinates information from various areas within the LOB to assist in developing strategic plan which may include new technology or edge business unit integration. Performs complex projects for senior management requiring analysis of big data.

## What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree

Relevant Experience or Degree in information technology, computer science or business administration. Related field of study from an accredited university is required; however, relevant experience in IT Asset Management or IT Service Management in lieu of degree may be considered.

Typically Minimum 6 Years Relevant Exp

Preferred Qualifications

Proven ability and experience in executing strategic asset management or IT Service Management processes successfully

Strong management and negotiation skills

Strong ability to carry out assigned tasks independently with little supervision

Excellent at performing multiple tasks

Fundamental understanding of ITIL and IT Service Management (ITSM) methodology

## What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).

Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: [https://jobs.globalpayments.com/en/why-global-payments/benefits/](https://jobs.globalpayments.com/en/why-global-payments/benefits/)

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