Lead Consultant, CX Advisory, GTM Strategy Team at five9

This role is designed for a seasoned CX professional with over 10 years of experience, specifically within management consulting or strategic GTM teams. The ideal candidate is an expert in contact center operations who can speak fluently about AI, automation, and Intelligent Virtual Agents (IVA). You should be comfortable navigating high-stakes environments, moving from "boots on the ground" agent observations to presenting multi-million dollar transformation roadmaps to C-suite executives in the Finance or Healthcare sectors. The position offers a massive salary range (up to $252k) plus equity and a performance bonus, making it a high-upside leadership play. While remote-friendly, you must be comfortable with 25-40% travel to client sites. A standout perk is the "Day 1" 100% employer-covered health insurance for employees. **You might be a good fit if you:** * Have a deep background in migrating legacy contact centers to the cloud with a focus on AI/Self-Service. * Are skilled at turning complex data and qualitative interviews into polished, executive-ready PowerPoint decks. * Can lead high-value workshops and "sell" a strategic vision to skeptical stakeholders. * Enjoy mentoring junior consultants while also helping to build out consulting frameworks and playbooks from scratch.