Lead Experience Strategist at Kyndryl

You are a seasoned CX strategist with at least five years of consulting experience and an undergraduate or graduate degree in service design, innovation, or a related field. You have a track record of balancing high-level business strategy with hands-on delivery and sales support. **What makes it worth a look...** Kyndryl offers a base salary range between $88,680 and $202,200 depending on your location, with the highest bands applying to New York City and the San Francisco Bay Area. This is a fully remote role that provides access to enterprise-level training certifications and a comprehensive benefits package including retirement and paid leave. **You might be a good fit if you...** * Have experience creating experience maps, user journeys, and service blueprints. * Are comfortable facilitating workshops and collaborative innovation sessions. * Can design and conduct both qualitative and quantitative user research. * Possess deep expertise in AI, automation, and self-serve experience optimization.