Lead Experience Strategist at Kyndryl

You're a seasoned CX strategist with at least 5 years of consulting experience, blending business acumen with a human-centered approach and a passion for simplifying complex challenges into clear, compelling narratives. An undergraduate or graduate degree in a related field like service design or business administration is expected. **What makes it worth a look...** This is a fully remote Lead Experience Strategist role with Kyndryl, offering an annual compensation range of $88,680 to $168,480, with specific higher ranges for locations like the San Francisco Bay Area and New York City. You'll also have access to extensive learning opportunities across major platforms and potential eligibility for annual bonuses. **You might be a good fit if you...** * Craft integrated experience strategies that merge business, technology, and user needs, championing a customer-first perspective. * Excel at creating engaging pre-sales content, including value propositions, executive narratives, and solution frameworks. * Can design and conduct qualitative and quantitative research, perform competitive analyses, and understand human behavior to influence adoption. * Are skilled in facilitating co-creation workshops and stakeholder alignment for innovation and solution development.