Lead Service Reliability Engineer at Prescryptive Health

**Who this is for** This role is for a seasoned Site Reliability or DevOps professional with a background in people leadership who is passionate about building

Work type: remote

Location: Remote - US - All | Pharmacy - Oregon | Remote - Wyoming | Remote - Wisconsin | Remote - West Virginia | Remote - Washington D.C. | Remote - Washington | Remote - Virginia | Remote - Vermont | Remote - Utah | Remote - Texas | Remote - Tennessee | Remote - South Dakota | Remote - South Carolina | Remote - Rhode Island | Remote - Pennsylvania | Remote - Oregon | Remote - Oklahoma | Remote - Ohio | Remote - North Dakota | Remote - North Carolina | Remote - New York | Remote - New Mexico | Remote - New Jersey | Remote - New Hampshire | Remote - Nevada | Remote - Nebraska | Remote - Montana | Remote - Missouri | Remote - Mississippi | Remote - Minnesota | Remote - Michigan | Remote - Massachusetts | Remote - Maryland | Remote - Maine | Remote - Louisiana | Remote - Kentucky | Remote - Kansas | Remote - Iowa | Remote - Indiana | Remote - Illinois | Remote - Idaho | Remote - Hawaii | Remote - Georgia | Remote - Florida | Remote - Delaware | Remote - Connecticut | Remote - Colorado | Remote - California | Remote - Arkansas | Remote - Arizona | Remote - Alaska | Remote - Alabama | Prescryptive Health Headquarters

Salary: $125,000 – $195,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a seasoned Site Reliability or DevOps professional with a background in people leadership who is passionate about building scalable, secure, and highly available healthcare technology platforms. **Key highlights** You will lead a small team of SREs and DevOps engineers while maintaining a hands-on approach to cloud architecture, deployment pipelines, and operational excellence in a remote-first environment. **You might be a good fit if you...** - Possess 5+ years of SRE/DevOps experience with a proven track record of mentoring or leading engineering teams. - Demonstrate deep technical expertise in Azure cloud infrastructure and advanced Kubernetes management. - Excel at designing robust CI/CD workflows using GitHub Actions and defining comprehensive monitoring and incident response strategies. - Prioritize security and compliance, specifically within the context of healthcare data and HIPAA standards.

Job Description

Who is Prescryptive? 

Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive’s secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com. 

About the Role 

The Lead Service Reliability Engineer at Prescryptive is responsible for the reliability, scalability, security, and performance of our cloud-based platforms across pre‑production and production environments. This role blends hands‑on technical leadership with people leadership, guiding and mentoring a small team of Service Reliability / DevOps Engineers while remaining deeply involved in design, deployment, and operations. 

As a healthcare technology company, Prescryptive not only meets HIPAA requirements, but strives to exceed them through proactive infrastructure design, automation, monitoring, and operational excellence. The ideal candidate is a strong technical expert who also enjoys leading engineers, influencing teams, and raising the bar for reliability and security. 

What You Will DoTechnical Leadership & Reliability 

• Own and define build and deployment pipelines for secure, reliable production releases 

• Lead the operation of pre‑production and production cloud infrastructure to ensure high availability, performance, and security 

• Partner with Engineering and Product teams to manage release flow from development to test and production 

• Define and implement monitoring, alerting, and incident response practices 

• Lead troubleshooting, root cause analysis, and post‑incident improvements 

• Evaluate, recommend, and implement new infrastructure technologies and services 

• Ensure platforms meet or exceed healthcare security and compliance standardsTeam Leadership & Enablement 

• Act as the technical and people lead for a team of Service Reliability / DevOps Engineers (minimum of 2) 

• Provide day‑to‑day guidance, technical direction, and mentorship for team members 

• Conduct regular 1:1s, provide feedback, and support career development 

• Help prioritize work, balance operational needs, and remove blockers for the team 

• Support onboarding and ongoing skill development 

• Help establish best practices, standards, and operational runbooks 

• Foster a culture of ownership, accountability, reliability, and continuous improvementWhat You Will BringRequired Qualifications 

• Bachelor’s degree in Computer Science, Computer Engineering, Information Security, or equivalent practical experience 

• 5+ years of experience in SRE or DevOps roles 

• Prior experience leading engineers, either formally or as a technical/team lead 

• Strong experience managing cloud-based infrastructure, preferably in Azure 

• Demonstrated expertise with Kubernetes, including:  

• Cluster setup, networking, access control, and authorization 

• Deployments, services, config maps, secrets, and cronjobs 

• Designing, deploying, and maintaining service mesh infrastructure 

• Strong experience with GitHub Actions 

• Experience supporting production environments and high‑availability services 

• Familiarity with Agile methodologies (Scrum, sprints, backlogs) 

• Experience managing certificates, secrets, and monitoring systems 

• Strong collaboration skills within a large, evolving engineering organization 

• Bias toward action with a focus on continuous improvement 

• Load balancers, VNets, DNS, network firewalls 

• API Management 

• Service Bus 

• Storage accounts 

• Automation functions 

• Virtual Machines, scale sets, and Azure Virtual Desktops 

• Active Directory and domain services 

• Monitoring and alerting systems 

• Secret and key management 

• Kubernetes clusters and container registries 

• kubectl and container operations 

• Redis 

• SQL, PostgreSQL, and MongoDB 

• Experience leading SRE, DevOps, or Platform teams 

• Experience in healthcare or HIPAA-regulated environments 

• Experience guiding on‑call rotations and incident response practices 

• Track record of improving reliability, performance, or operational maturity 

• Strong communication and stakeholder‑management skills 

• Demonstrated ability to mentor and grow engineers 

• Curiosity and willingness to learn and adopt new technologies 

What we have to offer 

• The opportunity to grow alongside an early-stage company shaking up a big, old-fashioned industry 

• Flexible time off, including 12 paid holidays 

• 401k match plus 100% employer paid medical, dental, and vision premiums  

• Company contribution to Health Savings Account 

• Stock options 

Prescryptive is committed to fair pay practices. The projected annual salary for this position is $125k to $195k.   When preparing an offer, we consider the candidates resume, experience, interview feedback, internal equity, and location.

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