Learning Partner at Synapse Health

This role is ideal for a mid-level training professional with at least 3 years of experience in high-volume contact center environments. The perfect candidate has a blend of instructional design skills (ADDIE) and high-energy facilitation experience. You should be comfortable translating complex operational workflows—specifically within the healthcare or DME space—into digestible training modules for frontline agents. The position offers a competitive salary range of $62,400 – $78,000 and the convenience of being fully remote. You’ll have the opportunity to directly impact operational metrics like quality and customer satisfaction while enjoying a comprehensive benefits package that includes a 401(k) match and generous PTO. **You might be a good fit if you:** * Have a Bachelor’s degree and a proven track record of training virtual call center teams. * Are comfortable using metrics (CSAT, quality scores) to identify performance gaps and design coaching interventions. * Enjoy "nesting" with operations—shadowing calls and learning workflows to become a true subject matter expert. * Love the energy of a fast-paced environment and can pivot quickly when processes change.