Level 2 Support Specialist at Welocalize

You're a mid-level technical support specialist with 2–4 years of experience in complex SaaS or platform environments, adept at troubleshooting across application, network, and system layers. **What makes it worth a look...** This full-time, hybrid role at Welocalize in Noida, India, offers a chance to be the technical backbone of a support model, focusing on complex product and integration issues. You'll act as an escalation point, performing advanced diagnostics and driving continuous improvement. **You might be a good fit if you...** * Can interpret logs, API responses, and error traces. * Have experience working within structured support models or with cross-functional engineering teams. * Possess a high ownership mindset for managing multiple escalations. * Are familiar with distributed systems, integrations, or workflow automation.