Localization Operations Specialist at whatnot

This role is ideal for a mid-level localization professional with 2–4 years of experience who thrives in fast-paced, high-growth tech environments. You should b

Work type: onsite

Location: New York, NY | San Francisco, CA | Los Angeles, CA

Salary: $100,000 – $125,000/yr

Type: Full-time

Summary

This role is ideal for a mid-level localization professional with 2–4 years of experience who thrives in fast-paced, high-growth tech environments. You should be a "TMS power user" (familiar with tools like Smartling or Phrase) who can bridge the gap between product, marketing, and external vendors. Since this position requires proficiency in at least one language besides English, it’s a great fit for linguistically talented coordinators who enjoy the operational side of international scaling. The compensation is competitive ($100k–$125k) and comes with a robust benefits package, including a 4% 401k match, family planning benefits, and a "dogfooding" allowance to spend on the app. While the role is "on-site" in NYC, SF, or LA, the company offers a flexible "remote co-located" model with home office stipends and monthly wellness allowances. **You might be a good fit if you:** * Have hands-on experience managing end-to-end localization workflows in a TMS. * Are bilingual and understand the nuances of adapting content for global marketplaces. * Can juggle multiple high-priority launches across product and marketing teams. * Live within commuting distance of the New York, San Francisco, or Los Angeles hubs.

Job Description

## 🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

## 💻 Role

The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners.

Reporting to the Localization Operations Manager, this role focuses on operational excellence, launch support, workflow management, and continuous process improvement in a fast-growing, international environment.

Day-to-Day Responsibilities

• Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery

• Own operational workflows in our TMS, including project setup, tracking, and issue resolution

• Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements

• Support international launches by coordinating localization readiness and surfacing risks early

• Triage localization feedback and bugs, working with vendors and internal teams to implement fixes

• Contribute to improving processes, documentation, and linguistic assets as we scale

## 👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Localization Operations Specialist, you should have:

• 2–4 years of experience managing localization or content operations projects

• Experience working with TMS platforms such as Smartling, Phrase, or similar tools

• Strong project management skills with the ability to manage multiple workstreams simultaneously

• Excellent written and verbal communication skills

• Professional working proficiency in at least one additional language beyond English

• Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment

• Detail-oriented with a bias toward action and comfort operating in ambiguity

• Ability to conduct root cause analysis and propose practical solutions

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

## 💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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