Machine Learning Engineer I at Zendesk

This role is designed for an experienced backend or ML engineer with at least 5 years of industry experience who is ready to take a senior-level position. Despite the "Engineer I" title in the header, the description specifically calls for a **Senior Machine Learning Engineer** capable of leading GenAI infrastructure. You should have a deep background in production-grade Python, Kubernetes, and cloud-native deployments, specifically within the realm of LLM orchestration and evaluation. Based in Pune, India, this is a hybrid role requiring physical residency in Karnataka or Maharashtra. You will be at the forefront of the GenAI movement, building the "LLM Proxy" layer that handles routing, safety, and cost control for the entire company. This is a high-impact position on the AI/ML Platform team, offering the chance to design complex agentic workflows and benchmarking suites from the ground up. **You might be a good fit if you:** * Have 5+ years of experience building scalable backend or ML systems in production. * Are proficient with LLM tools like OpenAI, Anthropic, or Llama and understand how to evaluate their performance. * Have hands-on experience with containerization (Docker/Kubernetes) and cloud infrastructure (AWS/GCP). * Enjoy a "builder" environment where you create internal tools to improve developer productivity.